Anonymous

TERRIBLE CUSTOMER SERVICE

Both my account manager and his supervisor need training on how to treat a paying loyal consumer.
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Anonymous

Car has needed repairs since I drove off lot

I bought a car from auto max..they didnt tell me it was a flood vehicle..the whole undercarriage is rusted out..the brake lines keep busting with no warning..every since i have had the car it has needed work done and they dont want to do anything about it but take your money each month and give u rude customer service.i have not missed 1 payment for 2 years but have had problems with the truck sine i drove it off the lot
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Reason of review:
Damaged or defective
Glenda W Vat

Double pay for work half done the first time.

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Took car in for repair on water pump and timing change. The check engine light was on when I got the car back and my A/C wad not working after i got the car either. I had to take it back to the shop for them to see why the check engine light was on and now you want to charge me again for something they didn't do. This is unsatisfying bad services and making customers double is wrong.Angry.
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Reason of review:
Bad quality
1 comment
Glenda W Vat

Will.never send anyone there to buy a car they will mass you over and over charge as many time as they can i hate this car lot.

Resolved
Antiono Dib
map-marker Killeen, Texas

Resolved: Horrible customer service in service Dept, and a condesending service manager that doesn't care

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Updated by user Mar 31, 2018

I received a Full refund of $110

Updated by user Mar 31, 2018

This issue has been resolved by Automax management and I received a refund.

Original review Feb 26, 2018
I took my 2012 F-150 to Automax due to a coolant leak. So far I believe this has been fixed properly by them. However the next morning I noticed that the blower for air into the cab didn’t work. The first thing I started checking was fuses but that did not fix the problem. I ended up having to take the truck back to automax. I also asked to check the coolant because I saw what looked like fresh coolant on my driveway. I picked up the truck I found the blower still wasn’t working the service advisor found the blower was turned off. Wow someone in the service turned off the blower and that was the problem. I didn’t turn it off. I didn’t even know there was an off button. My mistake. I had to pay a $110 diagnostic fee to get my truck back. I went back to ask for a refund because this second trip was caused by them and found the service manager, Justin Forte. The first thing I noticed when I started to explain this he just walked away from me. I had to follow him to his desk. When I tried to talk he cut me several times and it seemed like he wasn’t even listening to me. He was rude and talked in a condescending tone of voice. It was clear he did not care about me at all. He refused to refund this fee. I strongly feel liked I have been ripped off. They took the money and ran.
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Loss:
$110
Reason of review:
Poor customer service

Preferred solution: Full refund

Hermione Lar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t go here

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These people are scam artist. My car motor was blown 1 year after vehicle purchase. They didn’t honor the wattarny!! How is this place still in business!
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Reason of review:
Warranty issue
Anonymous

Repeat customer....

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Me,my family,and numerous friends have had pleasant experiences with Auto Max.. They have been in buisness over 30 years,selling hundreds of cars. I bought my 3rd car from them,a 12 focus. Numerous repeat customers keep coming back.. Give them a try,and you make the judgement on your purchase,and how you were treated.... I assure you that it will be a positive experience...
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Reason of review:
Good customer service
Anonymous

Worst carlot

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Automaxx is a rip off .Please dont go there, I wouldn't send my dog there.
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1 comment
Guest

I had to put my car in the shop on April 25,to have a timing change and a water done. The check engine light was on when I got the car back , the AC was working before I took the car to the show .When I got the car back it did not work as well now they won't to double change me for work that was not done right the first time. This is not right to make me repay for half done work.

Neya Yjt

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Verified Reviewer
| map-marker Windsor, Ontario

Take advantage of people with not so good credit

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Did not have good credit but got approved. So I was happy just to get a vehicle to find out later you got scammed. Truck will cost me $33000.00 once its all said and done. My tires looked new at the time of purchase but not knowing there snow tires on it. So a year later now need to spend another $1000.00 for tire.
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Lumir Crz
map-marker Del City, Oklahoma

Don’t buy here

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They owed me money on the deal. Three weeks later. NO MONEY
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Reason of review:
Problems with payment
2 comments
Guest

Did u ever get any of ur money back we’ve been waiting for money back from a deal that’s as taking longer than a week to go thru so we gave up and now waiting for them to mail or 1k back. Now I’m just typing so this reaches fifty words so I can submit it.

Guest
reply icon Replying to comment of Guest-1421274

Yes. But your on your own with them they don’t care. I filed a complaint with dealers commission state of ok

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Anonymous

My experience

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Our buying experience with Automax of Ocala was great. Our dealer Mark Travis did a great job, our satisfaction with our purchase was his main concern, thank you Mark.
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Reason of review:
Good customer service
Anonymous

Satisfactory

Purchased my vehicle from Automax in Ocala, fl. Mark Travis was our salesperson. Very helpful in the purchasing process. Even more though. After the sale / purchase Mark did and has done a teriffic job of following up to make sure we are satisfied with our vehicle. Great communication and NOT OVER COMMUNICATING. Would recommend dealership and Mark to any of my friends.
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Reason of review:
Good customer service
Anonymous
map-marker Mumbai, Maharashtra

Very Bad Experience Thane brand nobody responsible person

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From 12 /11/17 to till date
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Lama Upx

Automax - Cadillac Car Review

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Im financing a car from automax and 3 days after leaving the dealership it rained and the top of my cadillac dts deteriorated... Automax garunteed to take care of the matter... The job that they did was a terrible job... Paint run on top of my emblems... Not to mention it rained the week after i picked up the supposed to be finished car and the same thing happened again ... 90% of the time the car has been in the shop and I havent even made my 1st payment yet... If I was a walk in buyer first impression I wouldnt even choose the car as I did previously... They still have the car right now... Im very upset and feel subjected to unfair costumer treatment on behalf of automax... My note is due next week and I havent even driven the car other than back and forth to automax ....
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Reason of review:
Bad quality
Anonymous

Automax - Jeep Car Review

I bought a Jeep Patriot from them. After a month the stick keep getting stuck. At first they said they can't see what I see. Then they took a look at it after complaining several times and said A quarter was stucked. But it still kept getting stuck. Finally I took it to the jeep shop and said it was the battery. Paid several dollars and they didn't want to pay even though it was still during warranty. After that haven't had a problem from that situation. The paint peeled of easily from everywhere though. Hate it
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Reason of review:
Damaged or defective
Deacon Lil

Used Cars Review

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Scam artists that sell broken cars at 4 times the blue book in good condition and will harrass you after you paid off the vechile for personal information. Do not go here.
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Reason of review:
Damaged or defective